Context
An automated product needed to evolve functionality, reliability and operations while coordinating technical and field teams.
Challenge
The system could not be approached as software only: devices, maintenance, support and continuity mattered.
Decisions
Coordinate technical and operational teams around the full product cycle.
Improve the existing system without breaking daily use.
Prioritize reliability and maintainability over complexity.
What it shows
Ability to work on systems that must respond under real operational conditions.
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